Question 1

How do I alter my email address in account?

Accepted Answer

Please email us directly via email on a-member.club@mail.com and we will have it changed.

Question 2

What should I do if I've forgotten my password?

Accepted Answer

Not a problem. Simply click on the 'forgot your password?' link next to the login button and follow the instructions. If you experience any issues please contact us directly via phone, email or a-member.club

Question 3

I no longer wish to have an account, how do I delete my account?"

Accepted Answer

We are sorry to hear you wish to delete your account. Please email us directly via email on a-member.club@mail.com stating 'deactivate account' in the subject line and we'll have it removed.

Question 4

How do I update my account details?

Accepted Answer

You can change your delivery address and phone details in 'My Account' at the top right-hand corner of the homepage.

Question 5

How do I download the free '7 powerful resource tools to fast track your business' e-book?

Accepted Answer

The '7 powerful resource tools to fast track your business' e-book will be sent to you via email upon registration. If you're not a member yet sign up today to receive your free copy.

Question 6

How many times can I download a digital purchase?

Accepted Answer

Unlimited, as many times as you wish!

Question 7

Can you download files via phones/tablets?

Accepted Answer

You can download all files via iPhones and Samsungs.

Question 8

Do the digital files come in any language other than English?

Accepted Answer

No. Currently all files are in English only, however you're able to translate the text yourself as all files are editable.

Question 9

I'm located outside of Australia. How do a-member.club templates work?

Accepted Answer

You can use the templates anywhere in the world.  The legal templates are more 'generic' then 'specific' so can be easily modified to your country laws.

Question 10

Are all the documents legal?

Accepted Answer

All templates at  a-member.club  are legally valid. They are used by   on a daily basis. They have been written by lawyers, business professionals and consultants.

Question 11

Do you reguarly add new templates?

Accepted Answer

Yes we do. If you'd like to make a suggestion or request a document done please contact us via a-member.club@mail.com or click here to take you directly to our contact page.

Question 12

Can you customise all files?

Accepted Answer

Yes! All templates can be easily be edited via Canva or Adobe.   Simply open the document and type into it. You can save and edit and edit and save as many times as you like.

Question 13

My company is struggling in a changing marketplace. Can you help us stay relevant?

Accepted Answer

Of course, contact us today so we can find out where you are at, and how we can help you to adapt in the areas you need.

Question 14

What is SEO and do I need it?

Accepted Answer

SEO stands for search engine optimisation which is the science of getting your website to appear near the top of the search engine results.   Once your new website has been developed, just setting it live on the internet will not achieve its maximum potential for your business.    How will you be found? Who are your target markets? What keywords will they use to search for your services?   We offer full SEO services to new and existing websites in order to increase ranking, increase visitors and in doing so increase sales and improve the websites profitability and that of your business.

Question 15

Do you sell gift cards?

Accepted Answer

Yes, we certainly do. A perfect gift to give.     You can find these  here

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, including American Express, aswell as PayPal and prepaid debit cards.

Question 17

How is my personal information handled?

Accepted Answer

Please see detailed information regarding personal information under the Privacy Policy.

Question 18

Where can I view your terms and conditions?

Accepted Answer

You can view our full terms and conditions here.

Question 19

I no longer wish to receive emails from a-member.club, how may I unsubscribe?"

Accepted Answer

We are sorry to hear you wish to go. You may click the 'unsubscribe' button at the bottom of any of our emails. Alternatively email us stating 'unsubscribe' in the subject line.

Question 20

What if I have more questions?

Accepted Answer

If you have a question you can't find your answer to our support team are available 7 days a week to assist. Click on the chat widget either on your phone or desktop and we'll get back to you shortly. Alternatively please do not hesitate to contact us directly via phone, email or a-member.club

Question 21

What is to be a member?

Accepted Answer

The membership is a digital program. Our membership consists of several options. You can view these here.

Question 22

How do I login to my members account?

Accepted Answer

With your email address and your password.

Question 23

I'm unable to login, shows error message, what do I do?"

Accepted Answer

Delete your cookies, re-fresh page and login, that should solve the issue. If that doesn't work please contact us via our email, a-member.club@mail.

Question 24

How do I upgrade my membership?

Accepted Answer

You can upgrade your membership either via your member's section or at any time by emailing us directly stating which membership you'd like to upgrade to.

Question 25

Are there any benefits of maintaining a continuous membership?

Accepted Answer

Although we don't have a loyalty program as of yet, there's always a few suprises being an a-member.club member:)

Question 26

May I suspend or cancel my membership?

Accepted Answer

Yes, at anytime via your members section you can click 'cancel plan'. All our plans are no lock in memberships and you may reactivate at anytime.    * Please note if you're experiencing financial difficulties, we're here to help so let us know and we'll see what we can do to help out.

Question 27

What if I purchased the wrong item or not what I thought?

Accepted Answer

Due to the nature of digital products (you can’t physically return them), all sales are final unless the product doesn’t work, or the description of the item does not match the item you received. All requests for refunds should be made directly via phone, email or a-member.club

Question 28

I have purchased my item but haven't received it?

Accepted Answer

Upon purchase you will automatically and instantly be able to download your item.   If for any reason you're having issues with your download please contact us directly via phone, email or a-member.club and we will have it resolved immediately. If you are a member you will also be able to download and view all your purchases from within your account in the order history.

Question 29

Can I purchase your items and resell/distribute?

Accepted Answer

Per our copyright policy all our designs are original and items must not be resold under any circumstances. Licensing does not include creating your own products from these templates, no editing and reselling.

Question 30

How do I know that a-member.club is the right consulting agency for me?

Accepted Answer

Our in-depth expertise in consultancy has given us a fantastic breadth of experience across all sectors that differentiates us from other companies and benefits you, as we can share those valuable experiences and ultimately, save you time and a lot of frustration and stress.   Our motivation and curiosity for life and business is what has made us so successful, and we are happy to share that with you.  We want you to succeed as well and will always go the extra step with you to ensure that you are progressing in the right direction.   As the landscape of business changes quickly, we are always learning and acquiring new skills to share and we continue our education under leading entrepreneurs, coaches and consultants such as Tony Robbins,  Emma Isaacs, and many more. ​ Since launching, we’re delighted to see our clients find success and our list of returning and new clients continues to grow. We know that you will be in the right hands with us, and will benefit from a team of creative young minds who have the understanding of how to navigate the constant ever changing digital world, and the enthusiasm and experience to help you on your business journey. ​  a-member.club  is a one-stop shop for all your business needs, a platform and a community offering comprehensive capabilities and deep industry knowledge necessary to help you solve the most complex issues of your organization and business life.   Click here to book in a free 15 minute consult today. ​

Question 31

I only have a business idea. Can you still help me?

Accepted Answer

Yes! We specialise in startups, with many years experience helping small businesses.
We will guide you through the whole process.       Contact us  today and we will assist you from registering you as a company or sole trader to branding and website development!

Question 32

How do you take orders/enquiries for services?

Accepted Answer

Please visit the contact page to fill out the enquiry form if you have any questions or queries. Please don't hesitate to  contact us  via phone, email or direct message us via our socials and we will get back to you as soon as we can.

Question 33

How do I know what service suits my business?

Accepted Answer

We would work with you to establish that. Click here to book in a free 15 minute consult today.

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