Shipping & Returns Policy

Digital & Physical Product Delivery Terms

Last Updated: 17th, July, 2025​​.

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a-member.club primarily provides digital products such as editable templates, business checklists, legal resources, and toolkits. We also occasionally collaborate with partner brands to offer limited-edition physical products, such as diaries and merchandise.

Shipping Information

Digital Products

• Instant download available immediately after payment.

• Confirmation email with download link sent automatically.

• No physical shipping required.

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Physical Collaborations

• Shipping timelines are clearly stated on each product page.

• Dispatch times vary depending on product and partner brand.

• Tracking information is provided when applicable.

• Available only in selected countries, as noted in the product description.

Delivery Times

Digital Items: Instant delivery, 24/7 access.

Physical Items: As per product description (2–5 business days unless otherwise stated).

Returns & Refund Policy

         Digital Products:

• As per standard industry practice, all digital downloads are non-refundable and non-returnable.

• If you experience issues with downloading or using a file, we will provide full technical support.

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         Physical Items:

• Returns are only accepted for damaged or defective items.

• Requests must be made within 7 days of receiving your order.

• Customers are responsible for return shipping unless the item is faulty.

• Physical Items: As per product description (2–5 business days unless otherwise stated).

Questions?

For any questions or issues related to shipping, downloading, or returns:

Email: ​a- member.club@mail.com
Live chat available during AEST business hours.
Visit our Contact Page page to submit an inquiry. We’ll respond within 24 hours.